Ruby Hamilton, 75, had been admitted to the new Queen Elizabeth Hospital in Edgbaston, Birmingham, with heart failure five weeks ago but was forced to sleep in urine and vomit-covered sheets despite repeatedly buzzing the nurses for help.
Ruby's horrified daughter Christine, 48, said: 'I was so shocked a patient could be left in such an appalling state. 'My mother had been lying in her own filth overnight. It was so bad her sheets were drenched with urine. She was very distressed and humiliated but the nurses didn't seem to care. They just stood outside her room gossiping while my mother suffered.'
Ruby's family are now so concerned about her being left in squalor again they are taking it in turns to sleep in a chair next to her. She is expected to be discharged later this week when she will return home to Birmingham where she lives with her husband Hurbert, 85.
The new 1,213-bed Queen Elizabeth Hospital opened in June and was hailed as one of the most modern facilities in the world. Hospital bosses yesterday apologised to Ruby and her family.
Kay Fawcett, chief nurse at the Queen Elizabeth Hospital, said: 'The hospital is concerned about the question of care delivered to patients at all stages of their illness. I am satisfied that the patient was not left for a long period of time in a wet bed and, as soon as the nurses were alerted, they took immediate steps to address the situation and to unreservedly apologise to the patient and the relatives.'
So, it sounds as though the hospital is saying Ruby's family made it all up and that the poor old lady wasn't left soaked in her own urine, vomit and faeces? Nothing to see here... move along!