Sadly, the Nuffield has responded with the same sort of denial that every hospital trust issues by implying that somehow I must have been mistaken. Well, I'm sorry chaps. Just look through my blog again and ask yourself if you would serve some of that food to your family? No, I didn't think so. Burying your heads in the sand and pretending this didn't happen is silly. You won't improve things and you end up looking silly. Embrace the criticism and improve things. Make a positive out of a negative. Here's the statement issued by the hospital
“We are sorry to hear that Mr Sparrow’s experience of hospital food during his time as a patient did not meet his expectations. We recognise that patients with extended stays in hospital, as in Mr Sparrow’s case, may result in menu ‘fatigue’. During his stay at the hospital between September and October 2009, Mr Sparrow was provided with a variety of meal options in addition to the daily menu choices. Our records show that he received regular visits from catering staff to ensure his needs were met.”
So the blog and my video diary was a complete fantasy brought on no doubt by a fevered imagination fuelled by excess quantities of morphine. Barmy! Look, guys, I'm on your side. I love your hospital, I love your staff but your catering supplier is letting you down. Most places would take that sort of criticism constructively and would do something about it. Would the chief executive really eat my liver and bacon hotpot? I'd pay really good money to see her try.
Until this denial in the NHS is dealt with, nothing will change. Anyone who saw Heston Blumenthal's documentary filmed at Alder Hey hospital in Liverpool can see the problem. The defensive caterers refuse to see there's a problem. The staff eat better food than the sick children and the poor kids are left at the bottom of the pile. Meanwhile the majority of the chefs are used to cook food that's sold in the hospital's cafe and restaurant in order to pull in £2 million a year. Is it me or does anyone else find this upside down logic baffling?